OBSŁUGA KLIENTA
delivery
Within Poland we offer two delivery options:
delivery to the InPost Paczkomaty 24/7 collection point - cost PLN 15.
InPost Paczkomaty are currently the most popular and most frequently chosen form of parcel delivery. It is already chosen by as many as 85% of Internet users. It is fast (most parcels reach the recipient the next day), safe (parcel lockers are opened without contact) and safer for the environment than other deliveries (Paczkomaty allow for a reduction of the last mile carbon footprint by 75%3 compared to traditional courier delivery).
door-to-door delivery , operated by InPost Kurier - cost PLN 18.
International shipping:
1. within the EU via DPD Classic (the shipping price includes insurance up to PLN 3,000)
2. outside the EU - Fedex or UPS (the amounts given do not include insurance of the goods).
Payments
When placing an order in our store, you can choose from several payment methods:
Tpay - fast and convenient online payments, mobile payments (BLIK, Apple Pay and Google Pay), cards, as well as installments and PayPo , i.e. deferred payments - up to 30 days.
PayPal - from the account balance or via credit cards linked to the profile, in PLN or foreign currencies supported by PayPal
transfer to our bank account: mBank PL61 1140 2004 0000 3402 7792 9483
exchange
If you like what we do, but the style or size is not right for you and you want to exchange a product purchased from us for a different model or size, send the returned item back (RETURNS instructions - see below) and place a new order.
Let us know by sending an email to sklep@loveonthesnow.com
complaints
We take great care with the quality of our underwear. We hope that it will serve you for many winters.
If, immediately after purchase, you find a physical defect in our product, you have the right to demand that we remove the defect, exchange the item for a defect-free one, submit a declaration of a price reduction or withdrawal from the contract. Write to us or call us to clarify the matter and determine the best method of resolving it.
shop@loveonthesnow.com
+48 604 94 21 22
More information about returns and complaints can be found in the REGULATIONS