Cancellation policy

Pre-orders

When you place a pre-order, you are ordering a product that is currently out of stock or will be available soon but is not in our warehouse at the time of purchase. This means it will not be dispatched within our standard 24–48-hour timeframe.

The estimated dispatch date is provided in the product description. We reserve the right to extend this timeframe due to unforeseen production delays. If this happens, we promise to let you know in advance. If the revised dispatch date does not suit you, you may cancel your order by replying to our message.

Please refer to our returns policy for more information on returning items and the associated costs.